Frequently Asked Questions
Everything you need to know about shopping with MUJI Canada.
What are your standard shipping rates within Canada?
We offer flat-rate shipping across all Canadian provinces. Orders are typically processed within 2-3 business days, and delivery times vary by region. Free shipping may be available during specific promotional periods for orders exceeding a minimum spend.
What is your return policy for online orders?
Unopened and unused items in their original packaging can be returned within 30 days of purchase. Please note that for hygiene reasons, certain items such as innerwear, bedding, and cosmetics are final sale.
Can I return an online purchase to a physical MUJI store?
Yes, online purchases can be returned to any MUJI retail location in Canada, provided you have the original digital invoice and the items meet our return criteria.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
Does MUJI Canada offer assembly services for furniture?
Currently, we do not offer in-home assembly services. However, all furniture items come with detailed instruction manuals, and assembly guides are available for download on our website.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.